Privacy Policy – Pulse Bamboo™

1. Overview

This Privacy Policy explains how Pulse Bamboo™ (“Pulse Bamboo”, “we”, “us”, or “our”) collects, uses, and shares your personal information when you visit or make a purchase from www.pulsebamboo.com (the “Site”) or otherwise interact with us (together, the “Services”).

When we say “you” or “your”, we mean anyone who uses our Services – including visitors, customers, and anyone who contacts us. By using our Site, you agree to the practices described in this Privacy Policy.

2. Changes to This Privacy Policy

We may update this Privacy Policy from time to time as our business, technology, or legal requirements change. When we do, we will post the updated policy on this page and update the “Last updated” date above. Your continued use of the Services after changes are posted means you accept the updated policy.

3. Personal Information We Collect

The information we collect depends on how you interact with our Site and Services. When we use the term “personal information”, we mean information that can identify you or be reasonably linked to you.

a) Information You Provide Directly

You may choose to give us information when you:

Place an order
Create an account
Contact customer support
Subscribe to emails or marketing

This may include:

Contact details – name, billing and shipping address, email address, phone number
Order details – items purchased, order history, payment confirmation (we do not store full card numbers)
Account details – username, password, and security information
Customer support communications – messages and information you choose to share with us

b) Information Collected Automatically (Usage Data & Cookies)

When you visit or use our Site, we may automatically collect certain information using cookies and similar technologies. This may include:

IP address
Browser type and version
Device type and operating system
Pages viewed and time spent on the Site
Referring links (how you arrived at the Site)
Interactions with features, buttons, and links

We use this information to:

Operate and maintain the Site
Improve performance and user experience
Understand how visitors use our Site
Help protect against fraud and misuse

c) Information from Third Parties

We may receive information about you from third parties, such as:

Payment processors – to help complete your transactions
Shipping and fulfillment partners – to deliver your orders
Analytics and advertising partners – to understand site usage and ad performance
Service providers – such as hosting, email delivery, and technical support partners

We treat all information obtained from third parties in accordance with this Privacy Policy.

4. How We Use Your Personal Information

a) Providing Products and Services

We use your personal information to:

Process and fulfill your orders
Manage your account and order history
Communicate with you about purchases, deliveries, returns, and exchanges
Arrange shipping and handle returns or replacements
Provide customer support

b) Marketing and Communications

We may use your information to:

Send promotional emails or messages about new products, offers, or updates
Show you ads or content that may be more relevant to your interests
Personalize your experience on the Site

You can opt out of marketing emails at any time by using the “unsubscribe” link included in our emails.

c) Security, Fraud Prevention, and Legal Compliance

We may use your information to:

Help detect, investigate, and prevent fraud, abuse, or security incidents
Protect our Site, systems, business, and customers
Comply with legal obligations and respond to lawful requests

d) Service Improvement and Analytics

We may analyze how users interact with the Site to improve design, performance, and features, fix technical issues, and develop new products or services.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to remember your preferences, keep you signed in (where applicable), understand how the Site is used, and support marketing and advertising efforts.

Most browsers accept cookies by default. You can change your settings to refuse or delete cookies. Disabling cookies may affect how some features of the Site work.

If your browser supports a Global Privacy Control (GPC) signal or similar opt-out signal, we will treat it in accordance with applicable laws where you are located.

6. How We Share Personal Information

We do not sell your personal information for money. However, we may share information with trusted third parties for the purposes below:

Service providers and vendors – hosting, payment processing, shipping, customer support, email services, analytics
Business and marketing partners – to help run campaigns and measure performance
Affiliates or related companies – where needed to manage our business
Legal and safety purposes – to comply with law, enforce our terms, or protect rights and safety
Business transfers – in connection with a merger, acquisition, or other business restructuring

7. Third-Party Websites and Links

Our Site may contain links to third-party websites or services that we do not own or control. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Children’s Privacy

Our Services are not intended for children, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us using the details below so we can delete it where required by law.

9. Security and Retention

We use reasonable technical and organizational measures to protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain personal information for as long as reasonably necessary to operate our business, complete your transactions, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we will delete or anonymize it where required by law.

10. Your Rights and Choices

Depending on your location and applicable law, you may have some or all of the following rights regarding your personal information:

Access / Know – request details about the personal information we hold about you
Correction – request that we correct inaccurate information
Deletion – request that we delete certain personal information
Portability – request a copy of your information in a usable format
Restriction / Objection – request that we limit or stop certain processing activities
Opt-Out – of certain marketing or advertising uses of your information
Withdraw Consent – where we rely on consent, you may withdraw it at any time

You can also manage marketing preferences by using the “unsubscribe” link in our emails.

We may need to verify your identity before fulfilling your request. We will not discriminate against you for exercising your privacy rights.

11. International Users

If you access the Site from outside the United States, your information may be transferred to, stored in, or processed in countries where data protection rules may differ from those in your country.

Where required, we use appropriate safeguards (such as contractual protections) for cross-border transfers of personal information.

12. Complaints

If you have concerns or complaints about how we handle your personal information, please contact us first using the details below. Depending on your location, you may also have the right to lodge a complaint with a relevant data protection authority.

13. Contact Us

If you have questions about this Privacy Policy or would like to exercise your privacy rights, you can contact us at:

Pulse Bamboo™
Email: support@pulsebamboo.com
Address: 6951 E 30th St, Suite B, Indianapolis, IN 46219, USA
Phone: 463-287-0364